I figured that's exactly how I'd be spending my time when a customer brought in a personal computer that was making "strange noises" while in use. One item high on IT's list of Most Irritating Things to Troubleshoot has to be the phantom noises users report that happen "every now and then" but are "really annoying." Nothing quite beats spending an hour with a system and not being able to reproduce the problem. ![]() Even then, finding the solution sometimes comes down to a bit of intuition - and maybe a touch of magic even a boy wizard might appreciate. It's your best bet to identify the crucial detail that helps you get to the root of the issue. During my years working at a locally owned PC repair shop and at a company that provided tech support for thousands of computers, I learned the essentials of troubleshooting basic computer problems - namely, don't be afraid to ask questions.
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